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Verizon Family Help Center home page Verizon Family
  1. Verizon Family
  2. FAQ's
  3. Location Services

Location Services

  • What is the difference between Safe Walk SOS and Safe Walk with 24/7 Assist?
  • How do I use 24/7 Assist?
  • What is 24/7 Assist?
  • What is Safe Walk SOS?
  • How do I get Safe Walk?
  • What is Safe Walk?
  • Can I use Verizon Family to locate a device that's not on my Verizon mobile plan?
  • Why aren't boundary (arrival/departure) alerts available immediately in Verizon Family?
  • How long can I view my dependent's location history through Verizon Family?
  • What should I do if I can't see my dependent's device location?
  • Do Verizon Family location services work when the device is outside the Verizon network coverage area or roaming internationally?
  • How can I optimize accuracy for locating my dependent's device?
  • Will my dependent know when I have located them using Verizon Family?
  • Does my dependent need to have the Companion app for me to locate them?
Verizon Family